Effective Date: December 26, 2024

At Ethnic Mart, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping processes, estimated delivery times, and associated costs to ensure you have a clear understanding of how we handle your shipments.

1. Shipping Locations

Domestic Shipping: We ship across India to all major cities and towns.

International Shipping: We offer shipping to most countries worldwide. However, certain regions may have restrictions due to customs regulations or logistical challenges.

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Customized or made-to-order items may require additional processing time.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3-7 business days.
  • Express Shipping: 1-3 business days.

International Shipping:

  • Standard Shipping: 10-20 business days.
  • Express Shipping: 5-10 business days.

Note: Delivery times may vary depending on the destination, customs clearance, and carrier service.

4. Shipping Charges

  • Domestic Orders: Shipping charges are calculated based on weight, size, and delivery location. Free shipping may apply to orders above a specified value, as indicated during checkout.
  • International Orders: Shipping charges vary based on destination, weight, and shipping method. Customs duties and taxes, if applicable, are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the shipment status on the carrier’s website.

6. Failed Deliveries and Reshipping

If a delivery attempt fails due to incorrect address details or the recipient’s unavailability:

  • The package may be returned to us.
  • Customers are responsible for additional shipping costs to reship the order.

7. Lost or Damaged Shipments

  • If your shipment is lost or damaged during transit, please contact our customer service team immediately.
  • Provide your order details and supporting evidence (e.g., photos of damaged items).
  • We will work with the carrier to resolve the issue and provide a replacement or refund as applicable.

8. Customs and Duties (International Orders)

For international orders, customs duties and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total. We recommend checking with your local customs office for more details.

9. Contact Us

For any questions or concerns about our shipping policy, please contact us:

Thank you for choosing Ethnic Mart for your shopping needs!