Effective Date: December 3, 2024

At Ethnic Mart, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not entirely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging with all tags, manuals, and accessories included.
  • The return request must be initiated within 14 days of receiving the product.
  • Certain products, such as intimate apparel, perishable goods, or personalized/customized items, may not be eligible for returns. Please check the product description for specific return details.

2. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part such as a wrong item sent or a defective product.
  • Refunds may not be available for items purchased during special sales, clearance, or promotions.

3. Exchange Policy

We offer exchanges for items that arrive damaged or defective:

  • Please contact us within 7 days of receiving the item to request an exchange.
  • We will replace the defective item or provide an alternative solution.

4. How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

  1. Contact our customer support team at:
  2. Provide your order number, a detailed description of the issue, and photos of the item if it is damaged or defective.
  3. Ship the item to the return address provided by our support team.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable digital products
  • Perishable goods
  • Health and personal care items
  • Customized or personalized products

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  • Check your bank account or payment provider.
  • Contact your credit card company or bank; processing time may vary.
  • If you still have not received your refund, contact us at resocraftoffical@gmail.com or +91 9769578236 for assistance.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective product or error on our part.
  • Ensure the item is securely packaged to prevent damage during transit. We are not responsible for items lost or damaged in return shipping.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us

For any questions or concerns regarding refunds or returns, please reach out to us at:

We’re here to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing Ethnic Mart!