Effective Date: December 26, 2024

At Ethnic Mart, we aim to provide a seamless shopping experience. However, we understand that there may be instances where you need to cancel your order. Below is our cancellation policy outlining the process and terms:

1. Order Cancellation by Customer

Q: Can I cancel my order after placing it? A: Yes, you may cancel your order if it has not yet been processed for shipping. Please contact our customer service team as soon as possible to request a cancellation.

How to Request a Cancellation:

  • Email us at: ethnicmart@gmail.com
  • Call us at: 9769578236
  • Provide your order number and cancellation reason in your request.

Conditions for Cancellation:

  • Orders that have already been shipped cannot be canceled.
  • For customized or made-to-order items, cancellation requests must be made within 24 hours of placing the order.

2. Order Cancellation by Ethnic Mart

We reserve the right to cancel orders under the following circumstances:

  • The product is out of stock.
  • Payment was not completed or verified.
  • Incorrect pricing or product information due to a technical error.
  • Violation of our terms and conditions.

If Ethnic Mart cancels your order, you will be notified promptly, and a full refund will be issued to your original payment method.

3. Refunds for Canceled Orders

  • Refunds for canceled orders will be processed within 7-10 business days after the cancellation request is approved.
  • Refunds will be issued to the original payment method used during the purchase.
  • For payment made via credit/debit cards or online wallets, processing times may vary depending on your financial institution.

4. Non-Cancellable Items

The following items cannot be canceled:

  • Digital downloads and e-products once delivered.
  • Items on final sale or clearance.
  • Products customized or personalized according to customer specifications.

5. Changes to This Policy

Ethnic Mart reserves the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our services constitutes your acceptance of the updated policy.

6. Contact Us

If you have questions or concerns about our cancellation policy, please contact us:

Thank you for shopping with Ethnic Mart!